Terms of Service

1. Acceptance and scope

These Terms of Service govern your use of the Elephant Lens website and mobile applications operated by Avinspark Technologies Private Limited (“Avinspark”, “we”, “us”). By creating an account or using the service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not create an account or use member-only features. The currently published version and effective date govern your use from that date.

2. What Elephant Lens provides

Elephant Lens publishes investigations, research files, source material, videos, and editorial or entertainment content, including Horror Files. Some material is public; other material requires an eligible membership. Availability, format, language, and the archive may change as material is added, corrected, licensed, or withdrawn. Horror Files is marked for adults aged 18 and over; do not enter that section if you are under 18.

3. Accounts and access

Keep your sign-in method secure and provide accurate account information. You are responsible for activity under your account unless you report unauthorized use promptly. A membership is for your own use; do not share account access, resell it, scrape protected material, or bypass access controls. Access to a particular item depends on the plan and entitlement displayed when you open it. The account page shows your current access and billing status. You may contact grievance@elephantlens.com if you believe an access decision is wrong.

4. Memberships, billing, and changes

The core membership tiers are Research Access, Studio Access, and Complete Access. Horror Files may also be offered as a separate monthly or yearly subscription; its billing and cancellation are managed independently from a core membership. The current price, included features, billing interval, applicable taxes, and any change or offer are shown before a web checkout is confirmed. Paid website subscriptions are processed by Razorpay and renew at the disclosed interval unless cancelled. The mobile applications let existing members use and manage access; purchases are not offered inside the apps. Do not treat an app-store download as a paid membership.

An eligible upgrade is quoted before you approve its charge and takes effect after that charge is confirmed. A downgrade is scheduled for the next billing period, so your current access continues until then. If a renewal payment fails, access may continue during the payment retry period shown in your account, subject to the provider's final status. We do not treat a failed or unconfirmed payment as a completed purchase. Where payment processing is unavailable, checkout cannot be completed.

5. Cancellation and refund requests

You may request cancellation from the account or membership screen. Cancellation has no penalty fee, stops future renewal after processing, and normally leaves paid access available through the end of the current billing period. Cancelling does not itself trigger a refund for unused time. For an incorrect charge, failed access after confirmed payment, or another refund request, contact grievance@elephantlens.com with your account email and transaction reference, but not card details. We review requests individually and process approved refunds through the original payment provider, subject to applicable law. These Terms do not limit rights that applicable consumer law does not allow us to exclude.

6. Content rights and permitted use

Avinspark or its licensors retain rights in Elephant Lens articles, narration, video, design, and original research. We grant you a limited, personal, non-transferable right to access material made available to your account while you comply with these Terms. You may make reasonable quotations with attribution where law permits. A source document may carry separate third-party rights or usage restrictions. Do not redistribute full articles, recordings, videos, or source packs; remove notices; use material to impersonate a source; or conduct automated bulk collection without written permission. Nothing here removes rights you have under applicable law.

7. Conduct and submissions

Do not submit unlawful, abusive, infringing, deceptive, or harmful material, or attempt to interfere with the service or another person's account. If you send a correction, grievance, tip, or contributor application, you remain responsible for what you submit and for respecting others' privacy and rights. A contributor relationship, publication credit, or access to confidential research requires the separate applicable agreement and approval; sending material does not create one.

8. Corrections, suspension, and termination

We may correct, update, archive, or remove material under our editorial and legal processes. We may restrict access or suspend an account when reasonably needed to investigate a security issue, payment abuse, or a serious Terms violation, and we will provide an explanation and a way to contact us where appropriate. You may stop using the service and request account deletion through grievance@elephantlens.com. Ending an account does not erase financial records we must retain or public correction records that remain part of the editorial record. Accrued payment obligations and provisions that by their nature must continue may survive termination.

9. Editorial information and service availability

Investigations may report disputed claims, developing events, and third-party source material. We aim to distinguish facts, analysis, and opinion and to publish corrections when warranted, but cannot guarantee that every item is complete or error-free. Horror Files includes fictional or entertainment material and is marked accordingly. Content is provided for information and entertainment, not as individual legal, medical, financial, or professional advice. Access may be interrupted for maintenance, provider failures, or events outside our reasonable control.

10. Liability and mandatory rights

To the extent permitted by applicable law, Avinspark is not responsible for indirect or consequential loss caused by ordinary use of the service or temporary unavailability. We do not exclude liability for fraud, deliberate wrongdoing, or any right or remedy that cannot lawfully be excluded or limited. If you have a complaint about a payment, access, content, or privacy issue, contact us so we can investigate it. No clause in these Terms removes mandatory consumer protections.

11. Changes, governing law, and contact

We may update these Terms as the service changes. The published page will show the effective date; material changes will be communicated in a suitable way. Changes do not retroactively alter a completed transaction. These Terms are governed by the laws of India, subject to mandatory protections that apply to you.

Avinspark Technologies Private Limited

Grievance Officer: Babu Vinay Reddy Dwarampudi

Email: grievance@elephantlens.com

Registered mailing address: 14-45-25/1, RAMIREDDY, VAR ST, R.R.PETA, Tadepalligudem Town, Tadepalligudem, West Godavari- 534101, Andhra Pradesh, India